When you place an order or subscription requests with Express Creations Ltd, either by telephone or via the website www.ExpressCreations.co.uk, you are deemed to have read and understood the following terms and conditions.

Orders or subscription requests can be cancelled 24 hours prior to the specified delivery date by emailing hello@expresscreations.co.uk, stating your order number and reason for cancelling. Please note, once orders or subscription requests have been dispatched, we cannot cancel them due to the perishable nature of the product. We cannot cancel orders or subscription requests during peak events, which can be processed four days prior to dispatch. Once we have received your cancellation request, we will confirm this cancellation via email.

We can make a change to an order with reasonable notice and before dispatch; once an order or subscription request has been printed, we cannot amend the order. For all changes, please call the customer service team or email your request, stating your order number or subscription package clearly. For all other products, they may be returned and refunded if they are returned within 30 days from the day of receipt. All refunds will be made within 14 days of receiving the returned item. Refunds are processed within 3 to 4 working days.

Under the Licensing Act of 1964 (UK) and 1976 (Scotland), it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor. All Alcoholic gifts are distributed to permitted areas of the United Kingdom via a licensed third party. For all licensing and supplier information, please contact our customer service centre.

Due to the perishable nature of all flower deliveries, any complaints and refunds will be dealt with on a case-by-case basis. This does not affect your statutory rights. Refunds will be issued in the form of a credit to your account to be used against future purchases. Credits cannot be withdrawn as cash value.

If flowers are disposed of without photographic evidence, any remedy will be discretionary. To gain an accurate representation of a bouquet, it is preferred that a photograph is taken within 48 hours of receipt. We require any quality issues brought to our attention with supplied photographs within 3 days of the receipt of the item.

It is the sender's responsibility to inform the recipient of the delivery of a gift item; if perishables are left in a safe place at the discretion of the courier, we are not liable thereafter for the safe receipt of the goods. We will endeavor to redeliver if goods are returned. If, following a second delivery attempt, we are still unable to deliver to the recipient, through no fault of our own; we are regrettably unable to offer a refund. Any remedy will be discretionary.

If we cannot make contact with the recipient or the customer, through no fault of our own, or the customer does not contact us, we cannot be held responsible for non-delivery if we have tried all possible methods to fulfill the order, and regrettably, a refund/replacement cannot be given. Any remedy will be discretionary. This does not affect your statutory rights.

Express Creations is not responsible for any order where the recipient refuses to accept the item. Express Creations will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item.

For items that are returned within the statutory cooling-off period, the consumer will bear the costs for the return of that item. If delivered goods are damaged/defective and we require the item back, we will bear all delivery/collection costs. This does not affect your statutory rights.

Any discretionary/goodwill refund will be issued in the form of a credit to your account. In the event you do not have an account, a member of our team will create one for you using the email address provided on your order. In the event you do not have access to this email, our member of our team will request an email address to create your account.

Credits are issued as part of our satisfaction guarantee to be used against future purchases at Express Creations. These are not exchangeable for cash but bear cash value on our website. No minimum purchase necessary or expiration will be applied to your credit. This does not affect your statutory rights.

Any voucher issued by Express Creations will bear no monetary value and may be subject to change. Vouchers may be revoked or altered at any time at the company's discretion. For the use of vouchers only, there is a minimum order value of £29.99. Vouchers used for purchases below this value will not be accepted, and no sum will be deducted. There is a limit of 1 voucher redemption per order. Vouchers may only be redeemed on the web at the checkout stage and cannot be redeemed over the telephone. Some vouchers will have an expiration date. Check the voucher issue for further details as expired vouchers may not be honoured. Vouchers cannot be redeemed against subscription packages. The above does not apply to credits that can be added to your account.

In the event of small errors in the order or subscription request, such as the wrong message card, we do not offer a full refund as the recipient has received the flowers which are the value of the order. We believe in being fair and reasonable in circumstances like this, and a customer care team member will always request to call the recipient to apologize & read out the message. These rare errors can happen. In the event of this happening, we may also offer a voucher or credit your account as a further form of an apology to the customer.

We cannot guarantee a delivery date as delivery is executed via a third party, but will endeavour to deliver on your desired date, as all flowers, except for hand-delivered products, are dispatched the day before the intended delivery day using a 24-hour delivery service the day before your chosen date by Royal Mail. In the event a delivery is not made on the specified date, we cannot offer a refund unless extra was paid for same-day delivery. However, for exceptions, please see our 100% Satisfaction Guarantee. Delivery days are 7 days a week, except for Bank holidays. Any orders made for delivery on a bank holiday may be delivered the next working day unless otherwise stated. Next day flower deliveries are delivered via Royal Mail. Hamper and larger gift deliveries may take an extra working day in transit and delivered either by Royal Mail. By making a purchase from Express Creations, you are not entering into any contract that guarantees a specific time between times stated. At peak times, we reserve the right to extend delivery times. During peak periods, if we miss the specified delivery date but still deliver the order, you will not be entitled to a full refund. Any remedy will be discretionary. This does not affect your statutory rights. Delivery refunds will be made via credits to your account. We will always attempt to deliver your order or subscription request to the address that was entered. You will be advised to check the delivery address entered is correct and will offer help to resolve the situation if it is incorrect. We are unable to redirect orders once they have been dispatched. However, we can help to ensure delivery to the correct address by reattempting delivery. This will be done at an extra cost, which you will be asked to pay. Express Creations Ltd does not accept any liability for incorrect delivery details supplied by you. Delivery charges Delivery is calculated during the checkout process based on the delivery location and the type of delivery service selected. Delivery charges may vary depending on the recipient's location. The delivery charge will be added to the total order value at the checkout stage. Quality and freshness We pride ourselves on supplying quality flowers and are always looking for new ways to ensure our products are of the highest quality. This is why we are constantly looking to improve and update our range. We may substitute flowers with others of equal or greater value when necessary to ensure your order is delivered on time. In the event the substitution is not satisfactory, please inform our customer service team to discuss an appropriate resolution. All of our flowers and gifts are subject to stringent quality controls and careful handling procedures. However, should you receive a product that you are not satisfied with, we will either refund the value of the product or replace it. If you receive a bouquet that does not meet your expectations, we kindly request that you send a digital image of the bouquet to our customer service team at enquiries@expresscreations.co.uk. This policy does not affect your statutory rights.

We will use your personal information to provide the service requested by you. If you would like to see our privacy policy please refer to our contact us page.

Any material found within the pages of Express Creations, including text or images, may not be copied, reproduced, republished, downloaded, posted, broadcast, or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.

Prices listed within Express Creations are correct to the best of our knowledge and maintained on a daily basis. Prices are subject to change without notice and may vary in store. Any variation to an order will be confirmed by email. We reserve the right to change any product at any time.

We guarantee all of our flowers, plants, and related products for 7 days. We will endeavour to deliver to the recipient at the specified delivery address. In the event we cannot fulfil the delivery, due to any reason, we will endeavour to contact you and the recipient of this as soon as we are aware of this. Express Creations will then redeliver the order to a new address as supplied by the customer and charge an additional fee for delivery to the new address.

In the event that you have any comments or complaints, please contact our customer services department at hello@expresscreations.co.uk or by writing to Express Creations Ltd c/o Jrb Accountancy Ltd Oak House Business Centre, Mansfield, NG18 2AH

From time to time, we may run competitions, free prize draws, and promotions on our website or through our social media channels. These will be subject to additional terms and conditions that will be made available at the time.

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected. Please note that these terms and conditions are subject to change at any time, and the most up-to- date version will be available on the Express Creations website. It is recommended that you review these terms and conditions before placing any orders or subscription requests. If you have any further questions or require clarification on any of the terms and conditions, please don't hesitate to contact Express Creations customer service at enquiries@expresscreations.co.uk or by writing to Express Creations (Company No.14847887) Ltd c/o Jrb Accountancy Ltd Oak House Business Centre, Mansfield, NG18 2AH